Tuscany Italy vacation in Agriturismo, Farmhouses, Farm Holiday, Villas, Hotel, Bed and Breakfast

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  • Service level guarantee

    Booking and payment terms.

    Customers wishing to book via www.agriturismo.net or one of the sites of the 4tourist network may confirm their reservation directly on line on Agriturismo.net or via one of the 4tourist networking sites Bookings can also be made by phone using our Booking Centre during office hours (9 am - 1 pm and 2 pm - 6 pm) (GMT +1) directly with our Tour Operator 4tourist.net

    Tourists wishing to confirm their booking on the site Agriturismo.net or on the 4tourist network may:

    1. Book through req code (negotiation): Before making an availability request, fill in the form to begin direct communication with the owner, and then complete the booking by following the online procedure and clicking on the button 'book with req. code'.

      At that point it will be up to the owner to confirm the booking by confirming the accommodation availability and correctness of data entered manually by the tourist, such as accommodation name, dates of check in and check out, no. people, price, etc.

      Immediately after the booking has been confirmed by the owner, our system will send a summary voucher showing all the data relating to the booking, the said voucher must be brought along by the tourist, in digital format if preferred, and presented to the owner if required.

      The payment method for the deposit to confirm the booking will be chosen by the tourist during the online procedure, these include bank transfer or entering one of the major credit cards on the Secure Server of 4tourist Network, certified by Verysign.

      The total price of the reservation must be paid within the period specified in the 'Terms and Conditions' of the accommodation booked. 

    2. Book through option (negotiation): In this case the procedure starts with the tourist making an availability request directly to the owner by filling out the form and thus beginning communication directly with the owner, then, to finalise the booking, the tourist should wait until the owner send an email, with an option that will allow tourist to confirm their reservation by following the online procedure or by clicking directly on the button 'book with an option.'

      At that point, the tourist will 'transform' the option into an actual reservation. In fact, immediately after the online procedure has been completed by the tourist, the booking confirmation will be sent to both the tourist and the owner.

      Immediately after the booking has been confirmed by the owner, our system will send a summary voucher showing all the data relating to the booking, the tourist must bring the said voucher to the accommodation, in digital format if preferred, and present it to the owner if required.

      The payment method for the deposit to confirm the booking, will be chosen by the tourist during the online procedure to confirm the option that includes the possibility to confirm the booking by paying the deposit by bank transfer or by entering one of the major credit cards on the Secure Server of the 4tourist Network, certified by Verysign..

      The total price of the reservation must be paid within the period specified in the 'Terms and Conditions' of the accommodation where you will be staying.

    3. Book through Instant Booking: Instant booking is only available on a determined and selected number of companies. In fact, we only offer this option to companies that have committed to keeping their booking schedule updated in order to allow the tourist customer to immediately verify if their selected dates are available by clicking directly on the 'book' button. If this is the case, they can proceed immediately to confirming the reservation, using the 'Instant Booking' mode.

      Once the online procedure is completed, our system will send a summary voucher showing all the data relating to the booking, the tourist must bring the said voucher to the accommodation, in digital format if preferred, and present it to the owner if required.

      The payment method for the deposit to confirm the booking, can be chosen by the tourist during the online procedure, this method also includes the possibility to confirm the booking by paying the deposit by bank transfer or by entering one of the major credit cards on the Secure Server of the 4tourist Network, certified by Verysign..

      The total price of the reservation must be paid within the period specified in the 'Terms and Conditions' of the accommodation in which you will be staying.

    Prices and Seasonality

    The prices published on the pages of the accommodation on the site Agriturismo.net or on the 4tourist Network sites are placed directly by the owners and are quoted daily or weekly depending on the individual accommodation.

    The minimum stay for high and low season periods are defined for each property according to the tariff table. 

    For stays that span two different seasonal periods, the exact prices for the two different periods will be counted. 

    Services

    Electricity, water, heating and final cleaning are included in the rates unless otherwise indicated on the individual property pages.

    Additional services such as half-board, heating / air conditioning at certain times of the year and daily cleaning may be charged according to consumption. 

    Therefore we always suggest the tourist customer consult the 'Terms and Conditions', 'Services' and 'Price list' pages of individual properties, given that we can not be held liable for missing or incorrect inclusion of costs of related services in the tariff plan of individual properties. 

    Description of properties

    Special attention is paid by the property owners, and in some cases by 4tourism srl management, to the descriptions of the properties on the site.

    Data on prices, cancellation fees, arrival and departure regulations, rules and payment conditions are the responsibility of the property and they can changed at any time via the Control Panel.

    Most of the properties on Agriturismo.net have been renamed with fancy names, such change has been made, in agreement with the owners of the properties, in order to guarantee them the services offered by the contract signed with 4tourism Ltd. 

    Arrivals and departures

    The point of welcome on arrival is at the property booked by the customer, unless otherwise indicated in the property pages of the booked property or otherwise agreed with the property's owner / manager.

    The geographical information, and directions on 'how to get' to the property will be summarised in your confirmation voucher. The property's owner / manager will welcome you on arrival and accompany you to the accommodation, they will provide the keys and provide information on the use of the services of the property. In addition to the voucher showing the booking data, the tourist customer must provide a valid identification document, such as an identity card or passport.

    We recommend informing the property well in advance of your time of arrival, especially if it falls outside normal reception hours as specified in the 'Arrivals and Departures' regulations on the pages of the property. 

    In the event that the customer is unable to occupy the accommodation in the period booked due to difficulties related to transportation, errors or other personal reasons, there is no partial refund for early departure or late arrival, unless otherwise specified on the pages of the property. 

    Property reviews

    After the booking has been made and the holiday has come to an end, tourist customers will receive an email in which they will be asked to review the holiday. 4tourism srl invites customers to publish truthful reviews that are not offensive, should an offensive review be given, 4tourism reserves the right to modify or reject the publication of the aforementioned reviews.

    Cancellation Penalties

    Customer have the option to cancel their booking without charge, within the terms provided in the Cancellation Penalties of the booked property. Any Cancellation Penalty may be applied according to the regulations In order to avoid unpleasant situations, we recommend you look at the Cancellation Penalties for the property you are intending to book before you go ahead with the booking. 

    Changing the booking

    The booking is personal and accessible only by the person whose details are given on the booking voucher. However, should a customer not be able to use the booked accommodation, the booking may be transferred to third parties (relatives or friends), unless otherwise specified on the pages of the booked accommodation, by requesting a new confirmation voucher with the modified information be issued.

    Customers are advised to contact the property owner/manager directly for requests relating to postponing the booking with a check in date to be specified later or for changes to the length of the period of stay. 

    4tourism srl warranties and liabilities

    4tourism srl is registered at the Chamber of Commerce of Pisa no.141307, and through its ownership of the Travel Agency / Tour Operator it acts as intermediary in the booking between the customer and the accommodation provider and is committed to doing its utmost to ensure maximum speed and clarity in the exchange of information, in the interest of both parties.

    For this reason, 4tourist.net chooses only carefully selected properties.

    4tourist.net undertakes to deal with the booking process on behalf of the properties and not request any compensation for the service provided from tourist customers who book through the 4tourist network sites.

    4tourist.net is committed to providing all the necessary information for customers wishing to book via www.agriturismo.net and helping them search for a property with the desired requirements, request information and availability, contact the property and make a booking .

    For any communication, complaints or feedback on the services provided by 4tourist Network and its selected properties, our customer service is available daily from Monday to Friday during office hours, 9 am to 1 pm and 2 pm to 6 pm (GMT + 1) or via email. 

    Personal data

    All personal data acquired by the 4tourist Network shall remain confidential according to law 196/2003 and any information will be used by 4tourist Network in order to perform the requested service for availability and booking requests, and this shall apply for all cases where personal data are provided and collected. Personal information will not be shared with any third parties, except for the sole purpose of fulfilling the requested service, the tourist customer may request this data be deleted at any time.

     Service guarantees

    With these 'service guarantees' 4tourism srl intends to explain the type of service offered that is promoting accommodation in Italy that can be booked online by domestic (Italian) and international tourists. 

    At the same time it states that neither it nor its employees and collaborators during their production or promotion work for the Agriturismo.net site or otherwise for 4tourist Network shall be liable for any brand damage to materials, things or persons, caused by dysfunctions of our website(s) or incorrect descriptive information, in the same way it shall not be liable for problems occurring during the stay in the accommodation booked through the site Agriturismo.net or otherwise through 4tourist Network. 4tourism srl shall only be liable for failures to comply with the obligations ascribed to it by Italian law. The original content is in Italian, any errors in the 14 languages ​​available to date on the site, and provided merely for descriptive purposes, are considered to be devoid of any legal effect. From a legal perspective, the reference text is that in Italian. 

    Therefore, without prejudice to the special attention paid by 4tourism srl in offering complete and exhaustive information to users of Agriturismo.net and the 4tourist Network, 4tourism srl suggests users always check personally in any case the accuracy of the information found on Agriturismo.net or 4tourist Network, in order to verify, the veracity of the same on its own and exclusive responsibility.


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